Job Title:  Q&R Manager

About the role:

You will play a crucial role in ensuring our products meet local Indonesian regulatory requirements, gain market access, and maintain top-tier quality standards. You’ll oversee certifications, manage post-market surveillance, and keep our teams informed about evolving local policy & regulations—ensuring our customers receive the safest and most reliable home appliances.

The impact you’ll make:

Ensures products get access to the Indonesian market (approbation) and manages PMS activities including escalations：

• Ensure seamless market access by leading local product certification and approval processes while managing key relationships with regulatory authorities and testing bodies, supporting the product on-time launch. The certification scheme covers but not limited to SNI, SDPPI and others applicable local schemes
• Monitor evolving regulations to assess their impact on our products and proactively adapt compliance strategies and ensure company wide deployment in close cooperation with the Central Regulatory team to all relevant stakeholders. It covers but not limited to Indonesia importation Quota, Indonesia Standard advocacy, new regulation / policy monitoring and reshaping
• Drive post-market surveillance by analysing product quality, managing consumer escalations, and handling regulatory audits to uphold our high standards by working with local internal stakeholder, e.g. Customer Care or SCM or Legal, as well as the external authorities.
• Enhance product quality by tracking field call rates and implementing improvements to elevate consumer satisfaction in cooperation with all relevant internal stakeholders e.g. Consumer Care or Innovation Teams.
• Maintain regulatory compliance by collaborating with global quality management teams on Regulatory memo, early warning, local regulation expertise / insight sharing, and process enhancements.

The skills and knowledge you’ll bring:

• At least 5 years of experience in Household Appliance Product regulatory or adjacent areas, Prefer on Electrical safety, EMC, wireless and etc
• Bachelor’s degree in engineering (ME, EE, SW), or related studies,
• Knowledge in local product regulations / policy
• Good relationship with local regulatory authorities
• Fluent in English and local language, Mandarin will be a plus

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?