Job Title: Order Management Specialist (Korean Speaking)

Location:

PH

About the role:

You will manage sales orders (systems, options and upgrades) from Market Groups (MG), coordinating the entire order delivery process with other Supply Chain functions such as Catalogue Management, Finance and Planning and Shipping. You will collaborate with logistic teams in factories and MG, execute all order processing activities in SAP and other supporting applications, ensure order completeness and manage order changes due to Customer or Factory requests.

The impact you’ll make:

Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time
Communicate delivery dates and check if goods are shipped and delivered on time
Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance
Archiving Sales Documents files related to customers and countries according to local legislation
Pro-active communication to (internal) customers in a clear and customer centric way.
Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools
Supporting the return order processes: contact supplier for authorization confirmation, inform customer of return process, book return order and align all details between customer and factory on return
Inform and follow-up with Finance concerning credit holds that are blocking shipment and/or PO’s
Supporting Supply Chain processes from a logistic and documentation point of view (e.g. Sales on shipment, Direct Deliveries)
Escalate promptly to Team lead when problems are not solved on time and could impact delivery
Actively support the implementation of continuous improvement, eg. LEAN tools such as Kaizens/A3

The skills and knowledge you’ll bring:

Experience in a Supply chain execution-focused role, using problem framing/ solving
Evidence of successful stakeholder management
Excellent understanding of SAP HANA
Digitally savvy
Bachelor’s degree in Supply Chain management /logistics or the equivalent
Korean National required or local applicants with at least intermediate to advanced proficiency
Must possess a valid 9A Visa
End to End Order Management process experience required or any relevant experience
Fresh Graduate or working professional with 2 – 3 years or more experience in end-to-end order management or equivalent work experience are welcome
Excellent Korean and English communications skills, both in word and in writing (both languages are mandatory), as this role will focus on supporting our Korea market
Strong Business understanding, result oriented are required
SAP experience would be advantageous
Fluent in English

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?