Job Title:  Order Fulfilment Specialist

About the role:

Do you enjoy bringing structure, accuracy, and efficiency to every order you handle? Join Customer Service Team South Europe and play a key role in ensuring a seamless order experience from start to finish.
As an Order Fulfilment Specialist, you will be at the heart of our operations — coordinating orders, collaborating with cross-functional teams, and making sure every customer’s journey runs smoothly. Your attention to detail and proactive mindset will help transform transactions into exceptional experiences.
We don’t just process orders — we help people turn houses into homes. Every order you manage contributes to creating spaces where memories are made.

The impact you’ll make:

•    Handle and execute Business to Business customer order processes
•    Coordinate initiatives and activities for order processing, customer communication, return processing, and claim management
•    Ensure dates are properly aligned between internal systems to set the correct expectation
•    Communicate import/export order progress proactively and potential delays to relevant stakeholders
•    Integrate cross-functionally across the supply chain to increase operational excellence and customer value
•    Leverage technology, process mapping and business analytics to improve performance
•    Organize records of all order-related information, including shipping documents, invoices and/or Customer related documentation

The skills and knowledge you’ll bring:

•    Bachelor’s degree in a relevant field (e.g., Supply Chain Management, Logistics, Business Administration or similar).
•    Initial professional experience in Order Management or a related area.
•    Experience working in an international company is considered an advantage.
•    Strong customer service mindset with the ability to collaborate effectively in a team environment and demonstrate a high level of ownership.
•    Ability to work well under pressure with strong stress management skills.
•    SAP knowledge is a strong advantage.
•    Proficiency in Microsoft Excel (Pivot Tables required; Macros considered a strong asset).
•    Fluent in English and Spanish (mandatory).
•    Portuguese language skills are an advantage.
•    Open-minded, with the ability and enthusiasm to work in multicultural teams.

What we’ll give you in return:

•    Competitive base salary | benchmarked against global industry and market leaders (locally relevant)
•    Performance-based Annual Incentive Program | rewarding those who dare and achieve more
•    Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
•    Hybrid working model | effectively combining working from the office & home, depending on team dynamics and personal needs
•    Extensive holiday package 
•    Health Insurance Support, Life Insurance and Pension plan
•    Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
•    An office that feels like home | easily accessible and modern office location in Madrid with lots of tasty lunch choices around
•    High growth environment | offering exciting learning and career development perspectives beyond your first role
•    Inclusive working culture| we embrace our international community & diversity as competitive advantage

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?

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