Job Title:  Order Fulfilment Specialist

About the role:

Are you someone who thrives on keeping things moving and making sure every detail falls into place?
As an Order Fulfillment Specialist, you’ll be at the heart of our operations—ensuring that every product ordered reaches our customers smoothly and on time. Think of yourself as the connector between our markets, warehouses, carriers, and customers. You’ll be part of a dynamic team that’s passionate about creating seamless experiences and building strong relationships. If you enjoy solving problems, staying organized, and making a real impact every day, this role is for you.
We’re growing fast, and we’re looking for someone who’s ready to grow with us. You’ll learn new things daily, collaborate with diverse teams, and help shape the future of how we deliver joy to homes around the world.

The impact you’ll make:

• Ensure smooth order processing by manually creating and monitoring sales orders, while also overseeing automated systems.
• Guarantee accuracy by verifying references and validating essential information for every incoming order.
• Drive timely delivery by updating orders based on delivery proposals and suggesting alternatives when needed.
• Resolve issues quickly by identifying root causes of incomplete orders and validating customer pricing through effective communication.
• Accelerate fulfillment by maintaining a sharp focus on order flow and enabling prompt invoice generation.
• Strengthen operations by establishing direct communication with warehouse teams, carriers, and customers to provide real-time updates.
• Enhance customer satisfaction by adopting a customer-first mindset and building strong, trust-based relationships.
• Improve efficiency by applying continuous improvement techniques and problem-solving strategies to optimize order management.
• Achieve excellence by monitoring and striving to meet daily performance targets in order management and supply chain operations.

The skills and knowledge you’ll bring:

• A Bachelor's degree in Logistics, Economics, or a related field.
• Fluent proficiency in both Bulgarian and English languages.
• Previous experience of 1-3 years in a similar position, demonstrating proficiency in order management.
• Proficiency in Excel would be advantageous.
• Solid understanding of SAP S/4 HANA and reporting tools.
• A self-driven and goal-oriented mindset, coupled with a proactive "can-do" attitude.
• Excellent communication skills, both verbal and written, with the ability to convey complex information effectively.
• Comfortability with a fast-paced environment and a willingness to adapt to change.
• A proactive approach to identifying areas for improvement and implementing solutions.

What we’ll give you in return:

• Competitive base salary | benchmarked against global industry and market leaders.
• Performance-based Annual Incentive Program | rewarding those who dare and achieve more.
• Hybrid working model | effectively combining working from the office & home, depending on team dynamics and personal needs.
• Working from abroad | for up to 30 days per year, supporting our many international colleagues as well as travel enthusiasts.
• Health Insurance Discount | private medical healthcare to focus on your health and wellbeing.
• Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands.
• High growth environment | offering exciting learning and career development perspectives beyond your first role.
• Inclusive working culture and family spirit | we embrace our international community & diversity as competitive advantage.

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?