Job Title: Order Fulfilment Specialist (m/f/d)

Location:

DE

About the role:

Are you ready to optimize our order fulfillment process and make a significant contribution to customer satisfaction?

Versuni is looking for a solution-oriented and proactive Order Fulfillment Specialist (m/f/d) to efficiently manage and continuously improve our processes.

As an Order Fulfillment Specialist (m/f/d), you will be responsible for the smooth handling of customer orders for retail partners in the DACH region as well as for Amazon internationally. You will ensure that all processes meet the highest service-level standards and drive continuous improvements—especially in fulfillment and reverse logistics.

The impact you’ll make:

End-to-end management of orders and close coordination with internal teams (Order Management, Warehouse & Distribution, Sales, Demand Planning & Inventory Management)
Collaboration with logistics providers and shipping partners to quickly resolve challenges and successfully implement optimization projects
Proactive problem-solving for deviations, delays and process errors through data-driven actions
Monitoring KPIs such as OTIF (On-Time, In-Full) and customer-specific performance metrics to improve delivery accuracy and speed
Identifying cost-saving opportunities in collaboration with warehouse and sales teams to maximize supply chain efficiency
Implementing digital and automated improvements to future-proof processes

The skills and knowledge you’ll bring:

University degree, ideally in Business Administration or Supply Chain Management
At least 2 years of experience in an operational role within retail or e-commerce
Solid knowledge of order fulfillment and returns processes
Understanding of the entire supply chain - from production and planning to logistics
Hands-on mentality and independent working style - you actively tackle challenges
Ability to quickly adapt to dynamic work environments
Customer-focused mindset - optimizing service quality is your top priority
Analytical skills to interpret complex data and derive actionable insights
Experience with ERP systems (ideally SAP) and advanced Excel skills
Fluent in English; German skills are a plus

What we’ll give you in return:

Attractive compensation package
Hybrid work model with home office options
International, dynamic environment with strong innovation power
Long-term development opportunities in a growing company
Up to 30 days of remote work from abroad
Employee discounts on premium brand products
Modern workplace in the heart of Hamburg

** Parental Leave Cover, Fixed-Term for 1.5 Years

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?