Job Title:  Global Contact Center Manager

About the role:

Are you passionate about delivering outstanding consumer experiences and shaping how millions of people interact with leading consumer products? At Versuni, you’ll be part of a dynamic global Consumer Engagement team of 8, serving 2 million consumers every year—from pre-sales to after-sales to digital support.
We are deeply consumer-obsessed, with a mission to turn houses into homes by creating seamless, meaningful experiences for every consumer we serve.
We’re looking for a Contact Center Manager who will drive innovation and elevate consumer care across EU markets (DACH & Southern Europe) and globally. This is your chance to make a real impact by improving service experiences, boosting our Service NPS, and optimizing how we connect with consumers across multiple touchpoints.

The impact you’ll make:

• Shape strategy & lead operations for both EU and global service lines.
• Boost consumer satisfaction by managing Service NPS and key care performance metrics.
• Lead external partnerships with outsourced vendors (100+ agents) and agencies, ensuring top-tier consumer experiences.
• Own the numbers—manage budgets, P&L, and resource planning for the outsourced support teams.
• Innovate the journey by defining and executing omni-channel consumer strategies (from contact centers to digital & social media).
• Develop people & teams—fostering skills and capabilities across outsourced partners to meet evolving business needs.
• Be the Voice of the Consumer—ensuring consumer insights shape decision-making across the organization.

What we’ll give you in return:

• Performance bonuses
• Private medical insurance
• Lunch vouchers
• Bookster subscription 
• Benefit subscription
• Mobile telephony allowance
• Telework allowance
• Life insurance 

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?

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