Job Title: Fulfilment Manager

Location:

NL

About the role:

Are you ready to optimize our order fulfillment process and make a significant contribution to customer satisfaction? Versuni is looking for a solution-oriented and proactive Fulfillment Manager to efficiently manage and continuously improve our processes.

As Fulfillment Manager, you will be responsible for the smooth handling of customer orders for key retail partners in the Benelux region. You will ensure that all processes meet the highest service-level standards and drive continuous improvements through data-driven decisions —especially in fulfillment and reverse logistics.

The impact you’ll make:

End-to-end management of orders and close coordination with internal teams (Order Management, Warehouse & Distribution, Sales, Demand Planning & Inventory Management)
Collaboration with logistics providers and shipping partners to quickly resolve challenges and successfully implement optimization projects
Proactive problem-solving for exceptions, delays and process errors through data-driven actions
Monitoring KPIs such as OTIF (On-Time, In-Full) and customer-specific performance metrics to improve delivery accuracy and speed
Identifying cost-saving opportunities in collaboration with warehouse and sales teams to maximize supply chain efficiency
Implementing digital and automated improvements to future-proof processes

The skills and knowledge you’ll bring:

University degree, ideally in Business Administration or Supply Chain Management
At least 2 years of experience in an operational role within retail or e-commerce
Solid knowledge of order fulfillment and returns processes
Understanding of the entire supply chain - from production and planning to logistics
Hands-on mentality and independent working style - you actively tackle challenges
Ability to quickly adapt to dynamic work environments
Customer-focused mindset - optimizing service quality is your top priority
Analytical skills to interpret complex data and derive actionable insights
Experience with ERP systems (ideally SAP) and advanced Excel skills
Fluent in English; language proficiency in Dutch or French are a plus

What we’ll give you in return:

Internationally competitive base salary | benchmarked against global industry and market leaders
Performance-based Annual Incentive Program | rewarding those who dare and achieve more
Top of the market pension scheme | with higher-than-average company contributions
Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
Work from abroad | Up to 30 days per year.
Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories & insurance
Health Insurance Discount | when signing up with our partner insurance
Gym Membership Discount | to support your focus on health and wellbeing
Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
High growth environment | offering exciting learning and career development perspectives beyond your first role
Inclusive working culture and family spirit | we embrace our international community & diversity as competitive advantage

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?