Job Title: E-Commerce Digital Business Analyst (SME Commerce Cloud)

Location:

NL

About the Role:

We are seeking a commercially minded Digital Business Analyst with a strong understanding of e-commerce and SAP Commerce Cloud operations to help scale and optimize our global web-store presence.

You will play a crucial role in enhancing and expanding our direct-to-consumer e-commerce platform, driving data-driven decisions, and facilitating seamless integration with internal systems and business functions in a fast-paced, global environment.

The impact you’ll make:

Performance Analysis & Insight Generation

Analyze SAP Commerce Cloud performance data to uncover actionable insights across sales, inventory, product availability, pricing, and customer behavior trends, guiding decision-making.
Develop and maintain reporting dashboards to track KPIs (e.g., order fulfillment rates, cart abandonment, conversion rates) and support timely, informed decision-making.

Platform & Integration Oversight

Translate business needs and web store requirements into clear, actionable briefs for product and technical teams, overseeing ticket creation, refinement, and solution design.
Collaborate with e-commerce teams and technical stakeholders to monitor platform performance, ensuring business objectives are met and operational bottlenecks are minimized.
Manage product configuration, catalog integration, and attribute mapping within SAP Commerce Cloud.
Support endpoint testing using tools such as Postman or Swagger.

Process & Optimization Leadership

Lead initiatives to improve process efficiency, enhance automation, and drive cost-saving opportunities across e-commerce operations.
Work cross-functionally with internal teams (marketing, operations, logistics, finance) and external partners to align priorities and ensure smooth execution.
Provide regional insights into consumer behavior and market trends, helping shape geography-specific strategies.

Success Metrics

E-Commerce Performance: Product activation, conversion rate, and performance across Owned.com.
Operational Efficiency: Reduction in manual effort through automation and faster issue resolution (e.g., touchless order ratio).
Analytical Impact: Delivery of actionable insights that drive key business decisions, adoption of reporting tools, and measurable improvements in operational performance.
Execution Excellence: Timely delivery of business requirements, with effective cross-functional collaboration and quality testing.

The skills and knowledge you’ll bring:

5+ years of experience in e-commerce, digital operations, subject-matter expert, or business analyst roles, ideally with experience in SAP Commerce Cloud / Hybris or similar platforms (e.g., Magento, Salesforce Commerce Cloud, Shopify).
Strong commercial acumen and a knack for identifying patterns in data that drive business value.
Familiarity with modern e-commerce tech stacks, API integrations, and light testing tools such as Postman or Swagger.
Excellent communication skills, capable of simplifying complexity, influencing stakeholders, and acting as a bridge between business and tech.
Confidence using analytics tools and translating data into clear, actionable insights for non-technical audiences.

What we’ll give you in return:

Internationally competitive base salary | benchmarked against global industry and market leaders
Performance-based Annual Incentive Program | rewarding those who dare and achieve more
Top-of-the-market pension scheme | with higher-than-average company contributions
Work from home, commuting, and phone allowances | to support your daily commute, home office setup, and business connectivity
Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
Work from abroad | Up to 30 days per year.
Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories and insurance
Health Insurance Discount | when signing up with our partner insurance
Gym Membership Discount | to support your focus on health and wellbeing
Product Discounts | on all Versuni products sold under the Philips brand and our other brands
An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
High growth environment | offering exciting learning and career development perspectives beyond your first role
Inclusive working culture and family spirit | we embrace our international community and diversity as a competitive advantage

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