Job Title:  Dispute Manager South-Europe

About the role:

About the role – 1 year contract

The Account Receivables – Dispute Manager South of Europe is responsible for overseeing and managing all customer disputes, ensuring timely resolution, and maintaining a high level of customer satisfaction while protecting company revenue for France and Spain. This role involves collaborating with internal teams, analysing complex issues, and implementing process improvements to prevent recurring disputes.

3 days a week presence in the office is required. We are in Courbevoie area.

Please submit your CV in English and note that the recruitment process will be managed in English.

The impact you’ll make:

• Lead the end-to-end dispute management process, including investigation, resolution, and communication with customers resulting in collecting accounts receivables on time
• Monitor and manage dispute aging, ensuring timely resolution according to company policies and SLA targets
• Analyze dispute trends and root causes, providing actionable insights and recommendations to prevent future disputes
• Collaborate with Sales, Customer Service, Credit, and Finance, Logistics teams to resolve issues efficiently
• Maintain accurate records of all disputes on SAP
• Prepare regular reports on dispute volumes, resolution status, and outstanding balances for management.
• Implement process improvements and best practices to enhance the dispute resolution workflow
• Monitor AR team members and third parties on dispute handling procedures
• Support compliance requirements related to dispute management
• Act as a back up for Pricing Manager for pricing and rebates operational activities

The skills and knowledge you’ll bring:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• 5+ years of experience in accounts receivable or credit management, with a focus on dispute resolution
• Previous experience with retailers is a strong advantage
• Proficiency in French, fluent English is required
• Spanish languages skills are added value
• Experience with ERP is must have with preference for SAP/ Sac
• Fluent in Excel
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Ability to work under pressure and manage multiple priorities
• Detail-oriented and organized
• Customer-focused mindset with strong service orientation.
• Proactive and solution and execution driven
• Strong leadership, team and stakeholder management skills

What we’ll give you in return:

Financial Rewards & Recognition

• Internationally Competitive Base Salary: We offer highly competitive compensation, rigorously benchmarked against global industry and market leaders to ensure we attract and retain top talent.
• Performance-Based Annual Incentive Program: A powerful program explicitly designed to reward those who dare more and achieve outstanding results. Your ambition directly fuels your financial success.
• Top-Tier Pension Scheme: Secure your long-term future with an above-market-standard pension scheme featuring higher-than-average company contributions.
• Profit Sharing Scheme: Our success is shared. All employees participate in a comprehensive profit-sharing scheme that aligns individual contributions with collective company performance.
• Commute Plan: Benefit from a contribution above market standard for your daily commute, with the additional possibility of reimbursement for the purchase or maintenance of your bike/scooter.

Flexibility & Well-being

• Balanced Office-Based Working: While fostering strong in-office collaboration, we offer the flexibility to work from home based on specific team needs and individual circumstances.
• Work-from-Home & Phone Allowances: Financial allowances provided to support your professional home office setup and business connectivity requirements.
• Health & Life Insurance Scheme: Comprehensive coverage for employees and their families, with company contribution above market standard for superior peace of mind.
• Mental Health Support: Access to a dedicated digital platform offering various forms of health support content, including individual therapy sessions, ensuring proactive mental well-being.
• Family and Home Support: Dedicated financial support offered via the cheque CESU (Service Employment Universal Cheque) to assist with family and home care needs.

Culture, Development & Perks

• High Growth Environment: We provide a dynamic environment offering exciting learning and career development perspectives that extend significantly beyond your first role.
• Inclusive Working Culture and Team Spirit: We embrace our international community and diversity as a critical competitive advantage, fostering a truly supportive and collaborative environment.
• Structured Holiday Policy: Our policy includes standard leave, defined Care Days, accrued additional holidays (RTT), and seniority days, ensuring you have time to recharge.
• Above Market Standard CSE Contribution: Significant support via the Works Council (CSE) for numerous activities, subsidies, and aid for employees and their families across travel, leisure, sports, and culture.
• Product Discounts: Enjoy exclusive discounts on all Versuni products sold under the Philips brand and our other corporate brands.

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?

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