Job Title: Dispute Manager North-Europe

Location:

NL

About the role:

The Account Receivables - Dispute Manager is responsible for overseeing and managing all customer disputes, ensuring timely resolution, and maintaining a high level of customer satisfaction while protecting company revenue. This role involves collaborating with internal teams (local & regional finance), analysing complex issues, and implementing process improvements to prevent recurring disputes.

The impact you’ll make:

Lead the end-to-end dispute management process, including investigation, resolution, and communication with customers resulting in collecting accounts receivables on time
Monitor and manage dispute aging, ensuring timely resolution according to company policies and SLA targets.
Analyze dispute trends and root causes, providing actionable insights and recommendations to prevent future disputes.
Collaborate with Sales, Customer Service, Credit, and Finance teams to resolve issues efficiently.
Maintain accurate records of all disputes in the ERP/accounting system.
Prepare regular reports on dispute volumes, resolution status, and outstanding balances for management.
Implement process improvements and best practices to enhance the dispute resolution workflow.
Train and mentor AR team members on dispute handling procedures.
Support audit and compliance requirements related to dispute management.

The skills and knowledge you’ll bring:

Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
5+ years of experience in accounts receivable or credit management, with a focus on dispute resolution.
Strong analytical and problem-solving skills.
Excellent communication and negotiation abilities.
Experience with ERP systems (e.g., SAP) and Microsoft Excel.
Ability to work under pressure and manage multiple priorities.
Detail-oriented and organized.
Customer-focused mindset with strong service orientation.
Proactive and solution and execution driven.
Strong leadership, team and stakeholder management skills.

What we’ll give you in return:

Internationally competitive base salary | benchmarked against global industry and market leaders
Performance-based Annual Incentive Program | rewarding those who dare and achieve more
Top of the market pension scheme | with higher-than-average company contributions
Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
Work from abroad | Up to 30 days per year.
Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories & insurance
Health Insurance Discount | when signing up with our partner insurance
Gym Membership Discount | to support your focus on health and wellbeing
Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
High growth environment | offering exciting learning and career development perspectives beyond your first role
Inclusive working culture and family spirit | we embrace our international community & diversity as competitive advantage

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?