Job Title:  Consumer Experience Manager

About the role:

What if you could shape how thousands of people feel about their home appliances — every single day?
As our Consumer Experience Manager, you’ll be the driving force behind exceptional service delivery across Central and Eastern Europe, with a special focus on Romania. You’ll make sure every consumer interaction — from product support to aftercare — is fast, empathetic, and effective.
This role is a dynamic blend of operational leadership, relationship building, and data-driven decision-making. You’ll work closely with regional teams and external service partners to elevate the consumer journey and ensure that our support systems run smoothly and with heart.
If you thrive on solving problems, improving processes, and making people feel heard and valued, this is your chance to make a real impact.

The impact you’ll make:

• Champion seamless after-sales operations that directly support our consumers across the region.
• Strengthen partnerships with service providers to ensure top-tier quality, compliance, and efficiency.
• Amplify the voice of the consumer by turning feedback into meaningful improvements.
• Collaborate across Sales, Marketing, Logistics, and Product teams to create a unified and satisfying consumer experience.
• Navigate communications with consumer authorities and resolve escalations with professionalism and care.
• Track and improve key performance indicators like satisfaction scores, resolution times, and loyalty metrics.
• Lead digital transformation initiatives that modernize and streamline service operations.
• Manage budgets and vendor costs while identifying smarter ways to work and serve.

The skills and knowledge you’ll bring:

• University degree required.
• Minimum 3–5 years of experience in Consumer Care, Customer Experience, Service Management, or related roles.
• Proven success in vendor and relationship management, KPI ownership, and process improvement.
• Strong understanding of after-sales operations and consumer service workflows.
• Excellent English communication skills (written and spoken); additional CEE languages are a plus.
• Proficiency in CRM tools, SAP systems.
• Analytical, organized, and resilient mindset with a proactive, solution-oriented approach.
• Strong collaboration skills and ability to influence cross-functional teams.
• Previous experience in team leadership or project management is an advantage.

What we’ll give you in return:

• Permanent contract
• Competitive salary and performance-based annual bonus
• Private medical healthcare package
• Meal vouchers
• Hybrid working model with 2 office days per week
• Employee discounts on Versuni products (brand Philips /Saeco etc)
• Continuous learning and growth opportunities in an international, collaborative environment
• A role where you can truly shape the future of consumer experience at a leading home living brand
• Bookster subscription
• Other benefits

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?